Introducing the flowgraph

As I’ve been messing around with a pile of event data for Twitter I’ve been mulling over aspects of visualizing the data in a way that helps to unlock the meaning and insights contained in that data. Along the way I’ve come up with a new way of visualizing data and I’d love your thoughts […]

An interview about Bahrain and Burlington

In the continuing adventures of the #BTV Twitter hashtag I was interviewed recently by Matt Austin of Fox 44 News here in Vermont. I pretty surprised by the difference between the conversation he and I had at Thoughtfaucet HQ and the story he ran that evening on the news. I was going to let it […]

A template for building community on Twitter

One of the things I’ve been thinking about a lot lately is the question “Where do you listen to?” That isn’t a typo. The place you listen to informs the questions you hear. I think the questions I hear make a big difference in what I think about and the problems I learn to solve. […]

The difference between social media and collaboration

Image by Trypode via Flickr We’ve been reading and creating a lot of chatter about “social media” for the past few years. And for the past year it’s been incessant non-stop cacophony about Twitter and Facebook and gurus and is-blogging-relevant-anymore and Foursquare and so on. Non-stop. In all that chatter it’s been easy to miss […]

Observing Satisfaction on Twitter

Image by gahlord via Flickr For those of you who have reviewed my slide presentation on using web analytics with social media, you’ll notice that I have a minor addition to the usual Reach-Acquisition-Conversion consumer behavior model. That addition is Satisfaction. With social media, the customer’s ability to express satisfaction is significantly increased and also […]