In the continuing adventures of the #BTV Twitter hashtag I was interviewed recently by Matt Austin of Fox 44 News here in Vermont. I pretty surprised by the difference between the conversation he and I had at Thoughtfaucet HQ and the story he ran that evening on the news. I was going to let it […]
Category Archives: Putting things in context
Social Customer Service: a mindmap of Bill Gerth (Comcast) & Morgan Johnston (JetBlue) presentations to the Burlington VT Social Media Breakfast (#BTVSMB)
[Please welcome a new voice to the Thoughtfaucet blog: Apprentice Entrepreneur Brett Chalupa. He is a freshman college student with exceptional initiative. I hope you value his thoughts and observations as much as I do. –Gahlord] Social customer service was the topic of the March #BTVSMB (Burlington, VT Social Media Breakfast) this past Monday. Social […]
Listen locally
One of the things I guess I’m known for is talking about listening. [blackbirdpie id=”35819072495026176″] I’ve written a little bit about listening and strategy before, too. In this post, I want to cover some things on listening and location. So instead of saying “Who do you listen to?” or “What do you listen for?” there […]
Tech trends from Stefan Swanepoel
Stefan Swanepoel’s Tech Trends as a mind map.
Google, Real Estate and Maps: A recorded conversation
Image via Wikipedia Yesterday Thoughtfaucet hosted a call about Google’s recent decision to drop GoogleBase and, in the process, remove real estate listings from Google Maps. There was a large and eager audience for this event which was put together in less than 24 hours. On the call were: Dustin Luther of 4Realz.net Rich Bailey […]
Some thoughts I had for Burlington Tech’s Careers in Design and Illustration students
Image by Getty Images via @daylife I’m on the advisory board of the local high school’s vocational design program: Burlington Tech Careers in Design and Illustration. I’ve been on this board for years and it’s always fun. I get to see some great work by high school juniors and seniors during their portfolio reviews. Over […]
Knowledge, data, meaning and stuff.
How do I make use of all the data and information I get? I’m overwhelmed with information overload.
Following channels is like chasing shadows.
How do I keep up with all the changes in social media sites and channels?
Notes on Mitch Joel presentation in Burlington, VT: Doom on agencies that just start with pretty websites.
What does Mitch Joel have to say about getting started in social media? Or what about companies that don’t consider analytics early in their process?
The difference between social media and collaboration
Image by Trypode via Flickr We’ve been reading and creating a lot of chatter about “social media” for the past few years. And for the past year it’s been incessant non-stop cacophony about Twitter and Facebook and gurus and is-blogging-relevant-anymore and Foursquare and so on. Non-stop. In all that chatter it’s been easy to miss […]